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This page explains how cancellations, supplier penalties, and eligible refunds are handled for WorldyGo bookings.
This Cancellation & Refund Policy applies to all holiday packages, business tours, MICE services, international and domestic tours, flight bookings, hotel bookings, activities, transfers, visa assistance, travel insurance and other travel-related services provided by WorldyGo Originators Private Limited (“WorldyGo”).
1. All cancellation requests must be submitted **in writing through the official communication channels of WorldyGo**.
2. The applicable cancellation charges will be determined based on the cancellation date and the terms and conditions of the respective airlines, hotels, DMCs, visa authorities, insurance providers, activity providers and other suppliers.
3. Customers eligible for a refund will receive the applicable refund amount within **90 working days** from the date of cancellation or from the date on which the respective supplier/service provider releases the refund to WorldyGo, **whichever occurs later**
4. For cancellations made during an ongoing trip, any eligible refund will be processed within **90 working days from the traveler's return date or from the date on which the respective supplier releases the refund, whichever occurs later**.
5. Since WorldyGo coordinates with multiple domestic and international service providers, the final refund amount may be affected by:
Exchange rate fluctuations
Supplier cancellation and refund policies
Supplier approval and refund processing timelines
Amounts already paid or committed to suppliers
Non-refundable components of the booking
Bank, payment gateway or other applicable charge
Any change in the applicable refund amount will be communicated by the assigned WorldyGo representative/account manager.
6. Any change in the applicable refund amount will be communicated by the assigned WorldyGo representative/account manager.
7. **Cancellation charges may be up to 100% of the booking/package value**, depending on the applicable supplier terms and the stage at which the cancellation is made.
1. Flights specifically mentioned as **“Non-Refundable”** in the final itinerary, booking confirmation or travel documents will not be eligible for a refund upon cancellation
2. For **Refundable** flight bookings, the refund will be processed according to the applicable airline fare rules and cancellation conditions mentioned in the booking details or final itinerary.
3. Airline refunds are subject to the airline's approval and processing timelines. WorldyGo shall not be responsible for delays in receiving refunds from the airline.
4. Refund amounts may vary due to **foreign exchange fluctuations, airline penalties, taxes, service charges and other applicable deductions**.
5. WorldyGo is not responsible for flight delays, cancellations, rescheduling, route changes, grounding or operational disruptions caused by the airline. In such situations, the applicable remedies/refunds will be governed by the respective airline's policies.
6. Travelers are responsible for ensuring that their passport and travel documents meet the requirements of the destination country and airline, including:
Adequate passport validity
Passport being undamaged and valid
Required visas and permits
Other mandatory travel documentation
7. **No refund will be provided where boarding or travel is denied due to invalid, damaged or insufficient travel documents attributable to the traveler.*
8. Travelers are advised to reach the airport at least **2–3 hours before the scheduled departure**, or earlier where specifically advised.
9. Missed flights due to late arrival at the airport, failure to complete check-in formalities, failure to comply with airline requirements or other traveler-related reasons will be treated as **non-refundable**, unless otherwise permitted by the airline.
10. Applicable cabin and check-in baggage allowances will be specified in the final travel documents. Any excess baggage or additional baggage charges shall be borne directly by the traveler
11. Certain low-cost airlines may require mandatory online/web check-in. Any charges imposed by the airline or airport due to failure to complete such requirements shall be borne by the traveler and will not be refundable through WorldyGo.
12. Meal preferences and special requests can be communicated to the airline; however, their availability, quality and delivery are solely subject to the airline's policies
1. Hotel bookings marked **“Non-Refundable”** are not eligible for a refund upon cancellation.
2. Refundable hotel bookings will be governed by the cancellation terms, deadlines and conditions mentioned in the final itinerary, hotel booking confirmation or product details.
3. Any applicable refund may be affected by exchange rate fluctuations, hotel cancellation charges, taxes, payment gateway charges and other applicable deductions
4. WorldyGo works with various hotels and accommodation providers but shall not be responsible for matters relating to the hotel's:
Staff behaviour
Housekeeping or cleanliness standard
Service quality
Hotel facilities or amenitie
Operational decisions of the property
5. Any additional expenses incurred during the hotel stay, including room upgrades, meals, minibar, laundry, extra beds, additional nights, room services, amenities, damages or other personal expenses, shall be borne by the traveler
6. If the original hotel booking is cancelled and an alternative hotel is arranged during the trip, the original booking may be subject to **100% cancellation charges**, depending on the hotel's applicable terms.
7. Early check-in and late check-out requests are subject entirely to hotel availability and may involve additional charges
8. Non-availability of early check-in or late check-out shall not constitute grounds for cancellation or refund.
1. Activities, sightseeing tours, attractions, tickets, excursions and experiences marked **“Non-Refundable”** are not eligible for refunds once confirmed or issued
2. Refundable activities will be subject to the cancellation terms and timelines specified in the itinerary, booking confirmation or product details
3. Once tickets or activity vouchers have been issued, cancellation or modification may not be possible depending on the service provider's terms.
4. Refund amounts may be affected by exchange rate fluctuations, supplier penalties, booking charges and other applicable deductions.
5. Any cancellation, modification or no-show charges imposed by the activity provider will be payable by the traveler
1. WorldyGo provides visa documentation assistance and guidance; however, **visa approval, rejection, processing time and the decision to grant a visa are solely at the discretion of the respective embassy, consulate, immigration authority or visa centre**
2. Visa fees, application charges, appointment charges and other government/third-party fees are **non-refundable**, including in cases of visa rejection, delay or withdrawal
3. WorldyGo shall not be responsible for visa rejection, delay or refusal caused by the decision of the relevant authorities or by incomplete, inaccurate or insufficient documentation provided by the traveler.
4. Any changes in visa rules, documentation requirements, appointment availability or immigration regulations during the application process are beyond WorldyGo's control.
5. Once travel insurance has been purchased and the policy has been issued, it is generally **non-refundable and subject to the insurer's applicable cancellation terms**
6. Any claim under a travel insurance policy must be submitted directly to the respective insurance provider and will be governed by the insurer's policy terms and conditions.
1. Airport transfers, intercity transfers, private transfers, SIC transfers and other transportation services will be subject to the cancellation terms mentioned in the final itinerary, booking confirmation or product details
2. Refund eligibility will depend on the cancellation deadline and the applicable terms of the respective transportation provider.
3. Transfers that are missed due to the traveler's late arrival, failure to communicate changes, missed flights or other traveler-related reasons may be treated as **non-refundable**, unless otherwise specified.
4. Refund amounts may vary due to international exchange rate fluctuations, supplier penalties and applicable service charges.
1. **All cancellations are subject to the actual terms and conditions of the respective service providers.**
2. WorldyGo acts as a travel facilitator/organizer and coordinates services provided by airlines, hotels, DMCs, transportation companies, activity providers, visa authorities, insurance companies and other third-party suppliers.
3. WorldyGo shall not be liable for losses, additional expenses or service disruptions arising from circumstances beyond its reasonable control, including airline disruptions, natural disasters, government restrictions, strikes, political disturbances, border restrictions, pandemics, force majeure events or decisions of third-party service providers.
4. Refunds, wherever applicable, will be limited to the amount actually refundable by the respective supplier after deduction of applicable cancellation charges, service fees, taxes, exchange-rate differences and other legitimate deductions
5. The customer's acceptance/payment of a booking shall be deemed as acceptance of the applicable **Cancellation & Refund Policy, booking conditions and supplier terms**.
6. WorldyGo reserves the right to update or amend this policy when required. The applicable policy will generally be the policy communicated/accepted at the time of booking, subject to applicable law.
For cancellation assistance or clarification, customers may contact WorldyGo through the official communication channels provided in their booking documents